Enabling Two-Factor Authentication at the Company Level (Administrator)


You can enable two-factor authentication (which is a form of multi-factor authentication) for all users in a company or for only some user groups in a company. If you are a service provider in a multi-tenant CommCell environment, enabling two-factor authentication for all users is a convenient way to manage authentication for an entire company.

Note: If a user is a member of multiple user groups, and you enable two-factor authentication for any of those user groups, then two-factor authentication is enabled for that user.


  1. From the navigation pane, go to Manage > Companies.

    The Companies page appears.

  2. In the Name column, click the company.

    The company page appears.

  3. In the General section, move the Enable two factor authentication toggle key to the right.

    The Enable two factor authentication dialog box appears.

    Note: If you configured the CommCell to allow domain users to log on using Single Sign On (SSO), then Two-Factor Authentication will not take effect on the domain users. We recommend you disable SSO for the respective domain controller.

  4. Enable two factor authentication:

    • All: To enable two-factor authentication for all users in the company, leave this option selected .

    • User groups: To enable two-factor authentication at the user group level in the company, select this option.

  5. Under Web authentication, to allow users log on without a password using the web authenticator method, move the Allow passwordless login toggle key to the right.

  6. Click Save.