Enabling Two-Factor Authentication at the CommCell Level (Administrator)


Applies to: Command Center

You can enable two-factor authentication (which is a form of multi-factor authentication) for all users or some specific user groups in the CommCell. If you are a service provider for a multi-tenant CommCell environment, enabling two-factor authentication at the CommCell level includes all the companies in your environment.

Note: If a user is a member of multiple user groups, and you enable two-factor authentication for any of those user groups, then two-factor authentication is enabled for that user.


  1. From the navigation pane, go to Manage > CommCell.

    The CommCell page appears.

  2. In the General section, move the Enable two factor authentication toggle key to the right.

    The Enable two factor authentication dialog box appears.

    Note: If you configured the CommCell to allow domain users to log on using Single Sign On (SSO), then Two-Factor Authentication will not take effect on the domain users. We recommend you disable SSO for the respective domain controller.

  3. Enable two factor authentication:

    • All: To enable two-factor authentication for all users in the CommCell, leave this option selected.

    • User groups: To enable two-factor authentication at the user group level in the CommCell, select this option.

  4. Under Web authentication:

    • To allow users log on without a password using the web authenticator method, move the Allow passwordless login toggle key to the right.

    • To allow users to log on using the web authenticator method only, move the Allow passwordless login and the Allow usernameless login toggle keys to the right.

  5. Click Save.