Generating Usage Reports for Each Tenant (Fully Managed Deployments)


To bill your customers for data protection services, you need to generate a Chargeback Report. Your MSP subscription includes access to Premium Operations Reporting, which provides a specialized report for billing purposes.

Before You Begin

You must enter the credentials for your Commvault Cloud Services account to download this report.


  1. Log on to the Command Center.

  2. From the navigation pane, go to Reports.

    The Reports page appears.

  3. At the top of the page, click Actions > Connect to store.

    The Log on to Store dialog box appears.

  4. Enter your user name and password for the Cloud Services Portal, and then click Login.

    The Commvault Store page appears.

  5. In the search box in the upper right area of the page, search for ChargeBack.

  6. Click Install for each of the following reports:

    • Chargeback Details

    • Monthly Chargeback for Client Group/Client

  7. Return to the Command Center, go to Reports, and in the search box in the upper right area of the page, type Chargeback.

  8. For each of the Chargeback reports:

    1. Hover over the report name.

    2. Click on the ellipses control (...), select Tag, and then enter Chargeback.

    3. Click Save.

  9. For the Chargeback Details report, repeat the following steps for each tenant:

    1. Click ChargeBack Details.

    2. Filter the Client Group to identify the tenant company for which you are creating the ChargeBack Report.

    3. Click Apply.

You can email a Report, export a report to PDF, HTML, or CSV, or schedule generation of a report from the More actions menu.

The generated report includes the Front-End TB (FET) size for protected data and the size of data on storage media.

To configure Chargeback reporting to include pricing across one or many CommServe hosts, enable full private metrics.