Generating a Chargeback Report (Self-Service Deployments)


After you enable Private Metrics and data collection completes, you can access and configure your ChargeBack Report rate card.

As a best practice, schedule the generation of Chargeback reports.

If you have upstream reporting and billing systems, you can export reports to CSV files, and then import the CSV file into your systems.


  1. Log on to the Command Center.

  2. From the navigation pane, go to Web Console.

  3. Click Reports.

  4. In the search box in the upper-right area of the page, enter Chargeback.

  5. Hover over the Chargeback report, click the box, select Tag, add the Chargeback tag, and then click Save.

  6. To access the Chargeback report, click Chargeback Report.

  7. To generate a Chargeback report for all tenants, click Generate Report.

  8. To generate a report with pricing that matches your service catalog, in the upper-right area of the page, click Global Price.

  9. At a minimum, set prices for each of the following items:

    • Front End Cost cost per TB (Backup): Cost for each TB of protected tenant data.

    • Current Month/Week Cost per TB (Data on Media): Current monthly cost of transferring and storing all backup copies on all media.

    • Lifetime Cost per TB: Full lifecycle cost of storing all backup copies on all media.

      The value you enter should be based on your own lifecycle costs.

    • Additional Cost (per tenant): Any additional costs that you add for each tenant to cover your costs for backup and recovery operations.

    If you provide a base data allowance for your services, you can apply a flat discount percentage to the number of TBs that are defined as your base service allowance.