Alerts for Conditions That Affect Service in a Service Provider Environment


The Commvault alerts and notification system continuously monitors both the server and client infrastructure for issues, and identifies conditions that currently affect service and that will eventually affect service.

Commvault sends critical alerts that require administrator attention by email. To verify the email server settings, see Configuring Email Notifications - MSP fully managed.

The majority of the default alerts are sent to the email address that is registered to the default Commvault administrator (account name: admin). Commvault recommends changing the email address for the admin user to one of the following:

  • An email distribution list

  • An email to an SMS gateway address (for notification on mobile device)

  • An email to a messaging gateway (for example, email to Slack, Teams, and so on)

  • An email to a Service Desk gateway (for example, email to Service Now ticket creation)

Important: Make sure that alerts sent to the admin reach more than one person and are placed in a queue for review and action.

For more information about default alerts, see Alerts and Notifications - Predefined Alerts.