Monitoring the Hardware for HyperScale X Appliance

Updated

HyperScale hardware is monitored to detect and report errors in the following components:

  • Disk Drives

  • Power Supply

  • Fan

  • NIC (Network)

Dial Home for Hyperscale and Appliance Hardware Alert

The Dial Home for Hyperscale and Appliance Hardware Alert generates and sends a dial home (or call home) alert to the Administrator and hyperscalealerts@commvault.com when an error is detected in a disk drive, power supply, fan, or NIC, or when any of these components goes offline in the underlying hardware. This alert is generated by default for all HyperScale Appliances.

If the Appliance is installed only as a MediaAgent, then you must download the HyperScale Hardware Monitoring alert from the Commvault Store. To download the alert, see HyperScale Hardware Alerts.

You must configure the alert to send notifications to the cloud and to the HyperScale Appliance support team. For instructions, see Configuring the HyperScale Hardware Monitoring Alert.

Additional Alerts

The following additional alerts are recommended to monitor your HyperScale entities. For more information about creating an alert, see Creating an Alert from the Alert Wizard.

  • Mount path Went Offline, Library Went Offline alerts

    Enable these alerts to generate a notification when a mount path or library goes offline. For more information about these alerts, see Predefined Alert Criteria - Device Status.

  • MediaAgent went offline alert

    Enable this alert to generate a notification when a MediaAgentgoes offline. For more information about this alert, see Predefined Alert Criteria - MediaAgents.

  • Insufficient storage alert

    Enable this alert to generate a notification when there is insufficient disk space. For more information about this alert, see Predefined Alert Criteria - Library Management.

  • No DDB Space Reclamation from past N days alert

    Enable the option to generate the No DDB Space Reclamation from past N days alert when a DDB space reclamation was not performed. For more information, see DDB Data Verification.

Command Center Views

Dashboard View

The HyperScale dashboard in the Command Center provides the current status of the HyperScale X Appliance nodes, including hardware errors, and can be used to to quickly evaluate the health of the nodes.

The HyperScale dashboard can be accessed using one of the following methods:

  • By clicking the HyperScale link, displayed in the Environment section of the Overview Dashboard.

  • By selecting the HyperScale Dashboard option from the Overview Dashboard, list displayed at the top of the page.

Detailed View

A detailed HyperScale Hardware Report can be viewed by clicking the Hardware Components from the Dashboard. Each hardware component (Disks, Cooling Devices, Power Supply, and Network Interface) provides a detailed view as sub-sections in this report. You can also filter the report information based on the storage pool and the node associated with the selected storage pool.

Infrastructure View

The Infrastructure Load view can be viewed by clicking System from the Dashboard. Performance-related information for each node is displayed in this view. In addition, the CPU performance, the amount of physical memory that was used, and the amount of virtual memory that was used also appears in charts.