You can send log files for the last failed backup job from the SLA Report on Command Center.
Log files contain operation processing details and can help you to analyze and diagnose problems in the CommCell environment.
In the SLA Client Summary chart, click Missed SLA.
The Missed SLA Report appears.
In the Missed SLA chart, click Failed SLA.
The Failed SLA Report appears.
In the row for a job with a value in the Last Failed Job ID column, under the Action column, click the Action button , and then select Send Log.
The Send log files of NNNN page appears.
In the Output section, upload automatically to the default location and a local or network path:
To upload to the default CommCell location, select the Auto upload check box.
To upload to a local path or network path, select the Output to check box, select Local path or Network path and then browse for a storage location.
You might have to enter network credentials to browse for a Network path location.
In the Information section, select the type of logs that you want to include.
For example: Database logs, Process dump.
In the Notification section, select the users who should receive an email about the logs.
By default, logs are sent to Commvault support.
Click Send logs.