Troubleshooting Salesforce Connections

Updated

To see all KB articles about Salesforce test connections, go to Salesforce test connection KB articles.

Test Connection Operation Errors

Error message

Where to fix the error

KB article

Failed to send request

Commvault software

KB article 54770

Login failed for Rest services!

  • Commvault software

  • Command line

KB article 54766

Test Connection or Backup Operation Fails with a Timeout Error

Commvault software

KB article 54831

Unable to Start Salesforce Engine

Commvault software

KB article 54768

General Connection Errors

Error message

Where to fix the error

KB article

INVALID_OPERATION_WITH_EXPIRED_PASSWORD

  • Salesforce

  • Commvault software

KB article 68223

INVALID_SSO_GATEWAY_URL

Salesforce

KB article 68229

Login failed! : INVALID_LOGIN

Salesforce

KB article 68203

Login failed! : LOGIN_DURING_RESTRICTED_DOMAIN

Salesforce

KB article 68201

Refresh token failed!...expired access/refresh token

Salesforce

KB article 68177

Refresh token failed!...ip restricted

Salesforce

KB article 68185

Unable to login rest service!...UnknownHostException: company-domain.my.salesforce.com

Commvault software

KB article 68341