Troubleshooting Salesforce Backup Operations

Updated

To see all KB articles related about Salesforce restore operations, go to Salesforce backup KB articles.

Configuration Errors

Error message

Where to fix the error

KB article

InternalServerError: Retried more than 15 times

Commvault software

KB article CLD0013

INVALID_REPLICATION_DATE;startDate cannot be more than 30 days ago

Commvault software

KB article 54764

Metadata retrieve status is failed for Package#x [RequestId: xxxxxxxxxxxxxxxxxx], StatusCode: UNKNOWN_EXCEPTION

  • Salesforce

  • Commvault software

KB article 67664

QUERY_TIMEOUT

  • Salesforce

  • Commvault software

KB article 64594

Salesforce initialization exception has occured.Unknown binary object encountered!

Commvault software

KB article CLD0014

Object and Permission Errors

Error message

Where to fix the error

KB article

ExceptionMessage: Insufficient access rights: you cannot access draft articles

Salesforce

KB article 54765

Salesforce User Does Not Have Permission to Perform Backup and Recovery Operations

Salesforce

KB article CLD0014