Application-aware backups performed using the Virtual Server Agent (VSA) fail with a message indicating the Hardware Snapshot Enabler license is not available.
The license.log file can include the following error messages:
9396 159c 06/13 13:55:19 ### No permanent license is available for license type .
9396 159c 06/13 13:55:19 ### License - Type  Name [Hardware Snapshot Enabler]: No permanent license available. Will check if free eval licenses are present
9396 159c 06/13 13:55:19 ### Number of used license  is equal to number of licenses issued . So no free eval licenses available for license type 
9396 159c 06/13 13:55:19 ### License - Type  Name [Hardware Snapshot Enabler]: No free license is available.
9396 159c 06/13 13:55:19 ###  eval license [Hardware Snapshot Enabler (163)] are issued
The following error messages might be listed instead:
Failed to consume the license  for apptype . Error [ This license [Hardware Snapshot Enabler] is not available at this time.]
Arguments passed are: clientid , apptype , licType , bConfigure : 67109161
LibConfigAppClientProp::setGeneralProperties() - Failed to allocate License for Snap Backup.Please check if License is not available
In situations where Commvault software packages were obtained through a reseller, the default OEM license package might not include the Hardware Snapshot Enabler license, which is required for VSA application-aware backups.
To resolve this issue, update the identifier for the OEM in the database:
Run the following query with the Commvault OEM identifier as input:
qoperation execscript -sn UpdateOEM -si oem_id
qoperation execscript -sn UpdateOEM -si 115
Retry application-aware backup jobs.
For more information, see UpdateOEM.