Accessing Commvault Application for Non-Administrative ServiceNow User


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The non-administrative user of ServiceNow can access the Commvault application from ServiceNow Navigator by providing a list of roles. The ServiceNow administrator must provide the roles to their users to access the Commvault application.

The ServiceNow administrator can add users to the group that have the roles assigned to it.


  1. From the ServiceNow navigation pane, go to Users and Groups > Groups.

    A list of existing groups appears.

  2. Click New at the top of the page.

  3. Enter the details for the group.

  4. Click Submit.

  5. In the Group list page, select the group name that you created.

  6. On the Roles tab, click Edit.

  7. Select the list of roles from the left pane, and then click the Add button to move the role to the right pane.

  8. Click Save.

  9. Add the user to the group to access the Commvault application.