Changing the Email Address of the Cloud CommCell User


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To change the email address on the Cloud CommCell account, create a new account and link all the existing CommServe servers to the new account.


  1. Go to the Cloud Services Portal.

  2. Click Register.

  3. Complete the registration form.

  4. Under CommCell Product Info, enter the identifying information for the CommServe server:

    • CommCell ID (in HEX)

    • CommCell IP

    • Registration Code

    • Serial Number

    To find any of this information, see Viewing and Copying CommCell Product Information.

  5. Under Please solve the following Math problem, enter the appropriate number, and then click Register.

    Your CommServe server is registered, and a confirmation email is sent with your Commvault ID details. If you do not receive a confirmation email within a reasonable period, contact Customer Support and include the CommServe ID for the CommServe server that you are trying to register. To contact Customer Support, go to the Maintenance Advantage Customer Support Portal.

6. To remove the old Cloud CommCell account, send an email to