Enter information about the customer so that administrators and <Companyname> employees who work with this customer have some information about where the customer is located, what kind of business they do, and details about their software environment.
Log on to the Cloud Services Website, and then click CommCell Dashboard.
If there are multiple CommServe computers in your environment, the Worldwide Dashboard appears.
If there is one CommServe computer in your environment, the CommCell Dashboard appears.
From the navigation pane, click CommCell groups, and then under Name, click a CommCell group.
The CommCell group dashboard appears.
The Profile Dashboard appears.
Beside Customer Information, click Edit Customer .
The Customer Information dialog box appears.
To specify the customer as an Enterprise Support Protocol (ESP) account, select ESP Account.
Enter information about the customer's physical location, business, and software environment:
In the Name box, type the name of the customer.
In the Address box, type the customer's address.
In the Environment Details box, type a description of the customer's data center information and environment details.
In the Overview box, type a description of the customer's business.