Enabling Cloud Assist


After you enable the Cloud Assist feature, you can view Cloud Assist reports on Web Console and execute workflows directly from the reports to fix any issues you discover.

You must also enable Cloud Assist if you want to use the CommCell down alert on the CommCell Group Dashboard or the CommCell Dashboard on the Cloud Services Portal.

Before You Begin

You must configure an email server so that Cloud Assist workflows can send email messages from the CommCell Console:


  1. On the CommCell Console ribbon, click Control Panel.

  2. Click Cloud Metrics Reporting.

    The Cloud Metrics Reporting dialog box appears.

  3. On the General tab, select Proactive Support and Cloud Assist.

    A message appears that instructs you to install Cloud Assist workflows from Commvault Store.

  4. Click OK.

  5. Click OK to close the Cloud Metrics Reporting dialog box.

    A setup script creates and configures the user group that is used to send out notifications for the workflows.