Listing Documents that Met with an Exception for a Specific Client in the eDiscovery Exception Report


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Most content extraction errors happen because of issues at the client level. For example, a particular client might be set to encrypt all email messages. Search engines cannot extract data from encrypted documents, so these emails would fail to be content indexed, and thus unavailable for eDiscovery and compliance searches. With the information provided by the eDiscovery Exception Report, you can view extraction errors at the client level and take the appropriate steps to remedy the issue.

To locate and remedy content extraction issues, use the eDiscovery Exception Report to list extraction errors for a specific client.


  1. From the Web Console, navigate to the eDiscovery Exception Report.

  2. Click the Search Engine you want to view.

  3. Click the Exception section of the pie chart.

    The pie chart automatically updates, and an Error list appears for the selected data.

    You can click either the pie chart section or the description in the graph key to make your selection. It might take a few seconds for the pie chart to update, depending on the amount of data in your report.

  4. In the Refine Your Selection menu, select a client name from the Client list.

    The pie chart automatically updates for the selected data.

    You can also type a client name into the search box below the Client list to select a particular client.

  5. Click the Error section of the pie chart that you want to analyze. For example, click "Password protected or encrypted."

    Read Error Handling for more information about content indexing errors.

    The pie chart automatically updates, and a Data Type list appears for the selected data.

  6. Click Listing.

    A list of documents that failed to be content indexed appears.

    This list provides the Name (full path), Date Modified, and Size of each excepted document for the selected client. You can sort the information in the listing view by clicking the column headings.

You can select an Export Option to convert this list into a more portable format. You can also use the additional Settings to further refine your selections.