This report provides a list of subclients that failed Service Level Agreement (SLA) and the reason that they failed.
Last 12 Months SLA Trend Chart
This chart displays the SLA Percentage for each month over the last year.
Last 12 Months SLA Trend Table
This table displays the number of clients that met and missed SLA in each month.
Month and year.
Number of clients that met SLA during the month.
Number of clients that missed SLA, or were not backed up, during the month.
dOverall SLA percentage for the month.
Details for Clients Missed SLA
This table lists each subclient that missed SLA, the reason backup jobs did not run, and details about the last job.
Name of the client.
Type of agent.
Name of the instance.
Name of the backup set.
Name of the subclient that failed to be counted in the SLA.
Reason that the subclient failed to be counted in the SLA.
Last Job ID
The ID for the last job that ran on the subclient.
Last Job Start
The day when the last job started.
Last Job Status
The status of the last job.
The name of the user who initiated the job.
The client group for the user who initiated the job.
Number of days over which SLA is calculated.
To view this report:
In the Health Report, in the SLA tile, click View Details .