Data Views for the SLA Report


The SLA Report displays the percentage of servers that met and missed SLA over the specified time period.

The SLA Server Summary chart can be viewed by servers or by agents. You can view a more detailed report about Met SLA or Missed SLA by clicking on a pie piece.

SLA Server Summary by Servers

This pie chart displays the number and percentage of servers that met SLA, the number and percentage of servers that did not meet SLA, and the number of servers excluded from the SLA calculation.

The following entities are included in the SLA Report:

  • Active servers: If you have an active server with a subclient that you no longer back up, then disable backup activity on the unused subclient. Subclients that are enabled and not backed up, even intentionally, cause the server to miss SLA.

  • Virtual machines protected by both an installed agent and a Virtual Server Agent (VSA): If a VM client computer is installed with both a VSA and other backup agents, the VM client computer counts as Met SLA if either a successful VSA backup job ran on the VM client computer, or successful backup jobs ran for all subclients of the other backup agents installed on the VM client computer.

  • Laptop client computers that are online but have not run backup jobs because there is no new data to back up are still counted as Met SLA. Laptop client computers are considered online if they send information about their backup activity to the CommServe computer every 24 hours.

  • Jobs imported from the External Data Connector (EDC).

The following entities are excluded from the SLA Report:

  • Servers and subclients that are deconfigured or have backup activity disabled.

  • New servers created within the SLA period: New servers are excluded from the SLA Report calculation for the first 30 days after the server is created so that you have time to properly configure backups for the server.

  • Synthetic Full backup jobs.

  • All servers in a Client Group, individual servers, and subclients that have the Exclude from SLA and Strike Counts option enabled.

  • Virtual machines that were removed from a vCenter, or VMs have not sent details to the Vcenter in the last 30 days.

  • Virtual machines that have the Exclude from SLA and Strike Counts option enabled.

  • Laptops that are offline during the entire time range.

  • Pseudo CommServe Clients

  • Edge Drive Pseudo Clients

  • Reference Copy Clients

  • Content Index Servers

  • Database command line subclients:

    • If no instances are defined in the database agent and the default instance is a dummy.

    • If there were no backups, but there was at least one successful backup in a database agent GUI subclient.

  • Deconfigured virtual machines: To exclude deconfigured virtual machines from the SLA Report, add the deconfigured virtual machines to a Do Not Backup list or enable the Exclude from SLA and Strike Counts option.

  • For CommServe LiveSync, you must manually exclude the standby CommServe server from SLA, and then enable the CommServe Livesync alerts to notify you when backup operations fail. For instructions about disabling SLA for a server, see Excluding Clients from SLA and Strike Counts. For instructions about configuring the CommServe LiveSync alert, see Setting Up Alerts.

You can view more detailed information about the Met SLA entities in the Protected Servers table and Missed SLA entities by clicking on the corresponding section in the pie chart, or by clicking the Met SLA or Missed SLA links beside the pie chart.

n addition, this chart includes a link to a report about the servers and VMs that are excluded from the SLA report because activity is disabled, the server or VM is deconfigured, or because the server or VM has been offline for a long time. You can also view more detailed information about excluded servers by clicking on Note: N entities are excluded from SLA. This link opens the Excluded Servers report.

SLA Server Summary by Agent

You can view SLA information organized by agent type on the Agent tab. Only agent types that are installed in the Commvault environment appear in the table. Above the Agent tab, the date and time when the data in the table was last collected appears. SLA percentages equal to or greater than 96% appear in green. SLA percentages less than 96% appear in red.

A note on the Agent tab indicates the number of entities that are excluded from the SLA calculation. To view the list of excluded entities, click the link.



Agent Type

The type of agent that is installed in the Commvault environment.

SLA Percentage

The percentage of agents that met SLA

Protected Servers

The number of servers installed with this agent that are backed up.

Unprotected Servers

The number of servers installed with this agent that are note backed up.

SLA Trend

The SLA Trend chart displays the SLA percentage over the last three months.