After the Administrator notifies you that two-factor authentication (which is a form of multi-factor authentication) is enabled in the CommCell environment, a password and a PIN are required to log on to the CommCell environment through the following interfaces:
Mobile Applications such as CommVault Edge and Commvault NOW
Before You Begin
You must acquire a PIN through email or through a PIN generating tool. For information on acquiring a PIN, see Acquiring a PIN.
PINs acquired through email are valid for 30 minutes.
PINs acquired through a PIN generating tool are valid for 30 seconds.
Open the interface you want to log on to.
For example, go to the Web Console site.
Enter your credentials as follows:
For your user name, enter your CommCell user name.
For your password, enter your password followed by the PIN.
Do not add a space between your password and the PIN.
Continue logging on.