Logging On Using a PIN with Two-Factor Authentication (End-User)

After the Administrator notifies you that two-factor authentication (which is a form of multi-factor authentication) is enabled in the CommCell environment, a password and a PIN are required to log on to the CommCell environment through the following interfaces:

• Command Center

• CommCell Console

• Web Console

• Command Line

• Mobile Applications such as CommVault Edge and Commvault NOW

Before You Begin

You must acquire a PIN through email or through a PIN generating tool. For information on acquiring a PIN, see Acquiring a PIN.

Procedure

1. Open the interface you want to log on to.

   For example, go to the Web Console site.

2. Enter your credentials as follows:

   1. For your user name, enter your CommCell user name.

   2. For your password, enter your password followed by the PIN.

      Do not add a space between your password and the PIN.

3. Continue logging on.