Obtaining a Secret Key for Two-Factor Authentication

Updated

The secret key is a unique 16 character alphanumeric code that is required during the set up of the PIN generating tools. The secret key is issued for the first time when you log on to the CommCell environment.

Note: This is a unique key which is required the first time you log on to the CommCell environment after two-factor authentication is enabled. Save the secret key in your records. If your secret key is lost or compromised, contact your Administrator.

Before You Begin

  • Two-factor authentication must be enabled in the CommCell environment.

  • This must be the first time you log on to the CommCell environment after two-factor authentication is enabled.

Procedure

  1. Open the interface you want to log on to.

    For example, go to the Web Console site.

  2. Enter your login credentials, and then click OK.

    Your login fails because two-factor authentication is enabled.

  3. Click OK to close the Login Error message.

    Immediately after the message appears, the secret key is available.

  4. Access the secret key:

    • If you are logging on to the Command Center and the Web Console, a QR code and a secret key is displayed on the login page. For external active directory users, the QR code is not supported. They will receive only an email containing the new secret key.

    • If you are logging on to the CommCell Console and the Command Line interface, an email containing the secret key is sent to the user.

  5. Save the secret key.

What to Do Next

Use the secret key to configure a PIN generating tool: