Creating an End-User Laptop Package

Updated

Applies to: Windows and Macintosh

From the Command Center, you can generate proxy and laptop backup installation packages for laptop computers.

Before You Begin

Procedure

  1. Log on to the Cloud Services website.

  2. On the top of the page, click menu > PACKAGE CREATOR.

    The Package configuration page appears.

Settings

Steps

Profile

  • Create a new profile by adding a new profile name and selecting the corresponding release version, and then click Next.

Roles

  • Select the Laptop role, and then click Next.

    Tip: Select Show to user to display the selected role on the installer screen during installation by an end user.

Gateway/Server

  • Perform one of the following steps, and then click Next:

    • Enter a proxy server as the CommServe or gateway hostname.

    • If you want to register the proxy server later, then select CommServe will connect to this computer to finish registration later.

      Note: If you are using Command Center endpoint for installation, enter http://<EndPointURL>, where <EndPointURL> is the URL of the Command Center.

      For more information see Multiple CommCell Installation Routing Using Command Center Endpoint.

Configuration

  1. Select one of the following authentication methods:

    • Prompt users for authentication code and username/password: Enables authentication using the Edge Monitor tool or the command line interface.

    • Provide username/password: Distributes the package with a username and password. Select this option when you have configured companies outside the MSP framework.

      • In the Username box, enter the user name that the end-user must provide during the silent installation of the package.

      • In the Password box, enter the password that the end-user must provide during the silent installation of the package.

        Note: The administrator can prevent a user from becoming a laptop owner using the Laptop Admin Group feature.

        Skip this step if user authentication is not enabled on the CommServe computer for installing agents. For more information, see Enabling User Authentication for Installing Agents on the CommCell.

    • Provide authentication code: Distributes the package with an authentication code.

      • In the Authentication code box, type the authorization code that you received in the email.

  2. In the Select platforms field, select one of the following platforms:

    • WinX64

    • Win32

    • macOS

      Note: The laptop package for Mac-OS is notarized by Apple. Additionally, it is optimized for use with the M1 chip and the backup processes run with the support of the Rosetta-2 emulator.

    • Linux/UNIX

  3. Optional: To change the branding settings in the installation package, in the Windows Branding Images or MacOS Branding Images boxes, click Select Files, and then upload the cvoem.zip file (for Microsoft Windows) or cvoem.tar file (for Macintosh) that contains the customized branding files.

    If you do not have any branding images, click Skip.

Advanced

The settings that appear on this tab are dependent on the roles selected on Roles tab.

  • Optional: Click Edit Advanced Options.

    • If you want to install the package using a pre-defined plan, in the Plan name box, type the plan name to which you want to assign the laptop client.

    • In the Client Groups box, enter the name of the client group under which the client must be added.

    • In the Windows subclient policy box, you can use the default or assign a new subclient policy.

    • In the Mac subclient policy box, you can use the default or assign a new subclient policy.

    • Under Choose HTTP proxy, select one of the following options (the proxy computer communicates with laptops that are outside the network):

      • If you are not using a proxy, then select I don't use an HTTP proxy.

      • If you want to connect to a proxy that is already being used, select Automatically detect and use HTTP proxy.

      • If you are using a proxy, then select the Provide HTTP proxy details check box and provide HTTP proxy hostname and HTTP proxy port.

    • Select the Allow users to enter an install folder check box, so that the end-users can create an install directory except for the silent installs. This option is applicable only for Windows laptops.

  • Click Desktop/Laptop options.

    • If you do not want to show the Edge Monitor tool to the end-user, clear the Create laptop shortcuts or apps option. This option is applicable only for Macintosh laptops.

    • To create a shortcut for the Edge Monitor tool on Windows laptops, select Create Edge Monitor shortcut.

    • To create a shortcut for the Migration Assistant tool on Windows laptops, select Create Migration Assistant shortcut.

    • To create a shortcut for the Process Manager tool on Windows laptops, select Create Process Manager shortcut

    • To skip installation of third-party application packages for Windows laptops, select Exclude third-party application (Windows only).

    • To install the Commvault VPN Access software on a Windows x64 client, select Include VPN client (Windows only). The software enables the client to use the Commvault  firewall framework to establish a VPN tunnel.

  • Click Perform registration using, and select one of the following options:

    • Default: The end-user must enter the username, password, and authentication code to complete the Edge Monitor registration.

    • Username and password: The end-user must enter only the username and password to complete the Edge Monitor registration.

    • Authentication code: The end-user must enter only the authentication code to complete the Edge Monitor registration.

Confirmation

  • Review your selected settings and then click SUBMIT.

  1. Verify the confirmation email.

    You will receive an email confirming the package creation request. Subsequently, you will receive another email with links to the following downloadable packages:

    • 64 bit proxy (if the Use Proxy option was selected)

    • 32 bit Windows

    • 64 bit Windows

    • macOS Pkg

      Note:

      • The proxy package consists of the File System Core package which can be installed interactively.

      • You can perform a silent install of the macOS Pkg package. If your Macintosh laptop uses a proxy computer, then the proxy package is Windows-based.

  2. Download the packages from the links in the email.

What to Do Next

After the end-user Laptop package has been created, you can distribute the package. For information on distributing the package, see Distributing the End-User Endpoint Package.