Activating Private Metrics Reporting on the Command Center

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If you have multiple CommServe computers in your environment, and you want to use Metrics Reporting, then you must activate data collection for Metrics reports on each CommServe computer.

Private Metrics Reporting offers a way for you to host reports in your own network. The Private Metrics Reporting Server must collect data from each CommServe computer in your environment.

Procedure

  1. Log on to the Command Center.

  2. From the navigation pane, go to Manage > System.

    The System page appears.

  3. Click the Metrics reporting tile.

    The Metrics reporting page appears.

  4. Under Private metrics reporting, verify that CommCell diagnostics and usage is turned on. This setting allows data to be collected for Metrics Reports.

  5. Beside Private metrics reporting, click Settings.

  6. To collect information for reports, under General, select any of the report types:

    • To collect information about the wellness of the CommCell, select Health check.

    • To collect information about job success, client size, and errors, and to enable the Company view for MSP environments in Metrics reports, select Activity.

    • To collect information about billing details in Metrics reports for Managed Service Provider (MSP) environments, select Service provider billing. Only utility billing customers on the Service Provider model should select this check box.

    • To collect information about CommCell settings, select Audit.

    • To collect information about protected data sizes used to calculate billing, and to specify time periods for viewing that information, select Chargeback, and then select Daily, Weekly, or Monthly.

  7. If the Metrics server URL box is blank, type the URL for the Private Metrics Reporting Server.

    For example: http://metricsserver1.domain.com:80/

    Where metricsserver1 is the name of your organization's Private Metrics Reporting Server. You must include the forward slash (/) at the end of the URL. Otherwise, the URL link does not work.

  8. Click Configuration, and then configure client group and data collection settings:

    • To collect information for all client groups, select All Client Groups.

    • To collect information from specific client groups, clear All Client Groups, from the list, select the client groups you want to include, and then click OK.

    • To specify when report data is collected, select Data Collection Time, and then enter a time.

      Data collection will begin within an hour after the specified time.

    • To specify when data collection results are uploaded, in the Upload Frequency box, enter the number of days between uploads.

      The minimum frequency is one day.

  9. Click Save.