You can use log files to analyze and diagnose problems within the Command Center. The log files contain the operation processing details.
The default options for sending the logs are selected based on where you initiate the operation. For example, if you initiate the operation from the Jobs page, the Send log files dialog box contains the job ID.
You can configure data masking for log files on the Command Center System page.
From the navigation pane, go to the page from where you want to send the logs:
CommCell details page: Click Manage > CommCell, and then in the upper right of the page click Send logs.
Servers details page: Click Manage > Servers, in the Actions column for the server, click the action button , and then click Send logs.
Jobs page: From the navigation pane, click Jobs, in the Actions column for the job, click the action button , and then click Send logs.
The Send log files page appears.
Under Output, upload automatically to the default location or a local or network path:
To upload to the default CommCell location, select the Auto upload check box.
To upload to a local path or network path, select the Output to check box, select Local path or Network path and then browse for a storage location.
You might have to enter network credentials to browse for a Network path location.
Under Information, select the type of logs to include.
For example, select CommServe database, OS logs.
Under Advanced, select additional information and options to include in the bundle.
For example, select Process dump, Database logs.
Under Notification, select the users that you want to receive an email about the logs.
By default, logs are sent to Commvault support.
Click Send logs.