Restoring Guest Files and Folders for Amazon


  • You can restore files and folders from an Amazon instance backup to a VSA proxy.

  • When you restore files from a Linux instance, the File Recovery Enabler specified for the hypervisor is used to recover files.

  • If you restore Amazon guest files, Commvault automatically creates an S3 bucket for the destination. The bucket name is gx-restore-account_id, where the account_id is the Amazon account for the virtualization client. This bucket is created only once and is reused. If you want to use a custom bucket, configure the Additional Setting - AWSbucketForGuestFileRestore.


  • Commvault indexes guest files and folders of Windows and Linux virtual machines on Amazon Web Services streaming backups and IntelliSnap backups. For more information, see File Indexing for Virtual Machines.

  • Starting with Feature Release 22, for Windows VMs, you can use direct read backups to perform a live browse from the snapshot copy by reading data directly from the snapshots, without the need to create and attach volumes to the access node.

Before You Begin

If a passkey is configured for restores, you must have the passkey.


  1. From the navigation pane, go to Protect > Virtualization.

    The Virtual machines page appears.

  2. On the Hypervisors tab, click the hypervisor.

    The hypervisor page appears.

  3. On the VM groups tab, in the row for the VM group, click the action button , and then click Restore.

    The Select restore type page appears.

  4. Click Guest files and folders.

    The Restore page appears.

  5. Select the content to restore, and then click Restore.

    The Restore options dialog box appears.

  6. On the Select instance tab, in the Instances box, verify that the source instance is selected.

  7. To use a different VSA access node to perform the restore, from the Access node list, select another access node.

  8. In the Destination path box, enter the destination folder to restore the data to.

  9. To delete an existing file and replace it with the restored file, move the Unconditionally overwrite if it already exists toggle key to the right.

  10. Click Submit.

Agentless Restore Process

When performing an agentless restore, the software goes through the following process:

  1. Restores the Data to Proxy.

  2. Creates S3 bucket if not already exists.

  3. Uploads the data to S3 bucket.

  4. Downloads the Data into destination VM.

  5. Cleans up the temporary data from S3 and access node.