Reviewing Documents for End-User Subject Access Requests


If you are assigned as a reviewer for a request, you must approve or deny individual documents that were identified as potentially containing personally identifiable information (PII).

When you are assigned as a reviewer to the request, you receive an email with a link to open the request. Click the link in the email to open the request review page.

Before You Begin

You must be assigned as a reviewer for the request.


  1. From the navigation pane, go to Activate.

    The Activate page appears.

  2. Under Data Governance, click Request manager.

    The Request manager page appears.

  3. In the table, click the name of the request to review.

    The review module appears.

  4. On the Under review tab, in the File Information table, click the file that you want to review.

    A preview of the file appears.

  5. To view the PII discovered in the document, in the Sensitivity box, click the entity type.

    For example, to view email addresses found in the document, click Email.

  6. If the request was to export data to the end user, under Enable redaction, review the redaction options:

    • To redact the PII found in the document, move the Enable redaction toggle key to the right.

    • To redact specific PII values in the document, do the following:

      1. In the Press tab to add a keyword box, add the value that you want to redact.

      2. Press the Tab key.

      3. Click Preview redacted document.

    • To stop redacting a type of PII, clear the check box next to that type, and then click Preview redacted document.

  7. Optional: In the comments box, add comments.

  8. Accept or decline the document:

    • To accept the document and save any redactions, click Accept.

    • To decline the document, click Decline.

      Note: If you click Decline, you must add a comment.

      The next document in the list appears for review.

  9. Repeat the procedure until you have reviewed all of the documents.

  10. In the confirm review completion pop up, click Yes.

    The status of the request changes to Review completed.