The administrator can manually unlock a user account. If a user fails to log on to the Commvault software within the logon limit, the user account is locked for the time period that is defined by the administrator.
Procedure
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From the navigation pane, go to Manage > Security.
The Security page appears.
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Click the Users tile.
The Users page appears.
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To see which user accounts are locked, in the upper-right area of the page, click the menu button
, and then select Locked.The Locked column appears.
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In the row for the locked user, click the action button
, and then click Unlock.The Unlock account dialog box appears.
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Click Yes.