MongoDB Troubleshooting

MongoDB node discovery operation fails

A MongoDB node discovery operation fails with errors.

Article ID: 64418

MongoDB Backup Job Goes to Pending State

A MongoDB backup job goes to the Pending state.

Article ID: 57009

"Could not figure out the client node name to use for the secondary MongoDB Hostname": A MongoDB backup job goes to pending state

A MongoDB backup job goes to pending state with errors

Article ID: 64535

IntelliSnap Backup Copy Operation Fails

An IntelliSnap backup copy operation fails for the hardware array.

Article ID: 56877

"Failed to retrieve Oplog last entry timestamp on secondary node": A MongoDB snapshot backup operation fails

A MongoDB snapshot backup operation fails with errors.

Article ID: 64536

Error Code: [7:247] Description: Failed to backup MongoDB oplog dumps. Submit FULL SNAP backup immediately to resync the oplog dumps

A scheduled backup of MongoDB operation logs fails.

Article ID: 56966

Error Code: [7:253] Description: Failed to recover MongoDB servers at the end of data restore phase. Bring up the servers manually and resume the job to apply oplog dumps

A MongoDB restore operation fails to bring up the nodes during recovery.

Article ID: 64526

MongoDB Server Fails to Start After a Data Restore Operation

A MongoDB server fails to start after a restore operation.

Article ID: 56866

Error Code: [7:283] Description: Unable to stop MongoDB services and remove the existing data on destination cluster [inst]. Check MongoDB.log on client for further details. Verify the restore options and resubmit the restore job

A MongoDB server fails to stop automatically and remove existing data on a destination cluster.

Article ID: 67567

The Software Does Not Populate Client Names after a Node Discovery Operation

Symptom

The Commvault software does not display the client names on the Details tab of the Instance Properties dialog box after a node discovery operation.

Cause

The CommCell Console client host name might be different from the host names of the members in the replica set.

Resolution

You can perform either of the following operations to address the issue:

• Change the CommCell Console client host name to match the MongoDB host replica set members.

• Change the replica set member host name to match the CommCell Console client host name.

MongoDB granular recovery fails on nodes that has MongoDB installed

For more information, see KB article 75665.

MongoDB restore fails when journalCompressor option is not available in the Commvault configuration file

For more information, see KB article 78149.