If you want to be able to recover messages from Exchange database backup jobs, install the required software on the MediaAgent as follows.
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The Exchange package
The MediaAgent and the Exchange server should be a part of the same domain.
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Microsoft Outlook (64-bit version) 2010, or Microsoft Outlook (64-bit version) 2013.
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Visual C++ Redistributable for Visual Studio 2012 Update 4.
For more information, see the Microsoft article "Visual C++ Redistributable for Visual Studio 2012 Update 4", https://www.microsoft.com/en-us/download/details.aspx?id=30679.
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Microsoft .NET Framework 4.6.2.
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Check your Exchange version and disable MAPI over HTTP, as required. For more information, see Disabling MAPI Over HTTP.