Commvault administrators can assign an administrator role to a user in the ServiceNow Commvault application.
Procedure
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From the ServiceNow navigation pane, go to Users and Groups > Users.
A list of existing users appears.
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Search for and then select an existing user.
The User window appears.
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On the Roles tab, click Edit.
The Edit Members window appears.
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Select the approver_user role from the left pane, and then click the Add button
to move the role to the right pane. -
Click Save.
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On the Groups tab, click Edit.
The Edit Members window appears.
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From the left pane, select an administrator group (for example, Commvault Admin), and then click the Add button
to move the group to the right pane. -
Click Save.
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Click the All Applications button
, and then search for and select Studio.The Load Application window appears.
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Click Commvault.
The Application Explorer pane appears.
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Go to Workflow > Workflows > Commvault - Initialize based on config.
A workflow appears in the Workflow Editor.
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Double-click Approval - User:
The Activity Properties: Approval - User window appears.
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Go to Approvers > Groups, and then click the Unlock Groups button
.The Groups box becomes available.
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Delete existing groups and then, in the Groups box, add the administrator group that you added in step 7, above.
For example, Commvault Admin.
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Click the Lock Groups button
, and then click Update.