On the Web Server, install the software packages that are required by Case Manager.
Note
Case Manager is not fully supported on Linux Web Server. For complete Case Manager functionality support, particularly for email data processing, a Windows Web Server is required. For more information, see Limitations of Linux CommServe Server.
Procedure
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Install the following software on the Web Server:
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Index Store package: When you install the Web Server package, the Index Store package is selected by default. If you did not install the Index Store package when you installed the Web Server, you must install the Index Store package on the Web Server separately.
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To preview email messages on the search page and to perform operations such as exporting to the PST format, you must have Microsoft Outlook 64-bit installed on the Web Server.
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