If you want to recover a mailbox or mailbox items (such as a folder, a public folder, a contact, or a calendar entry) from Exchange database backup jobs, then verify that the MediaAgent has the required software.
The MediaAgent must have the following software:
-
The Exchange package (the package can be installed in restore-only mode)
-
Microsoft Classic Outlook (64-bit) all versions for PST restores.
-
Microsoft .NET Framework 4.6.2.
-
Visual C++ Redistributable for Visual Studio 2012 Update 4.