Information You Need to Create an Email Archiving App for a User Mailbox in an On-Premises Environment

When you create an Email Archiving App for a User Mailbox in an on-premises environment, you need the following information.

General Information

Server name

Provide a name for the Email Archiving App.

Server plan

The name of server plan that you want to associate with the Email Archiving App.

Index server

The index server that you created for the application.

Job results directory

The directory where the job results of client computer archive and restore operations are written. Enter the UNC path to a network location where the job metadata information will be stored.

The job results directory should be a location that is always accessible to the access nodes.

Make sure that the service account user has write permissions to the job results directory.

If you move a shared job results directory, you must manually copy the entire folder structure into the new directory.

Access nodes

The list of access nodes that you want to associate with the Email Archiving App.

You must associate at least one access node with the Email Archiving App.

Recall service

The recall service points to the client where the Web Console is installed and that is used to retrieve stubbed messages for features like Outlook Add-In and ContentStore Email Viewer. Enter the complete address of the proxy service that was installed with the Web Console.

Consider the following when you configure recall services:

  • Specify a domain namespace.

  • The recall service URL, which is the URL to the client where the Web Console is installed, should be in either of the following formats: or

  • The recall server can be a load-balancing server.

  • The recall services should be accessible from outside the firewall.

Exchange Environment Information

Mailbox type

Select User mailbox.

Environment type

Select Exchange On-premises.

Exchange servers

The list of on-premises Exchange servers that you want to associate with the Exchange Mailbox server.

You must include at least one Exchange server. If you include multiple Exchange servers, enter each server on a separate line.

Exchange Service Accounts Information

You need the service account (that is, the Exchange Service Account) user name and password. This is the account that has Exchange administrative permissions.

Service type

The version of Exchange Server that is installed on the computer where the service account is hosted. For example, Exchange 2013.

User name

The user name of the service account.


The password of the service account.

Use static profile

If you use a static profile, you need the profile name of the service account profile in Microsoft Outlook on the access node.