Sending Log Files

You can send CommCell system and client information, such as database logs, client logs, updates, and configuration details to one or more email recipients. For troubleshooting purposes, upload information to an HTTP or HTTPS server. You can also save the log files to a local or network location. The location must have free space of double the size of Commserve database.

Log File Locations

By default, log files are sent to However, you can configure a different default HTTP or HTTPS website in the Control Panel in the CommCell Console. For instructions, see Configuring the Default HTTP or HTTPS Location.

The Install folder location is included by default in the log information and appears in the AllUsersProfile.7z file.

Data Masking

If you select the Scrub Log Files option to mask sensitive data, the CommServe database, the CommServe log files, the client computer log files, and the MediaAgent log files will all contain masked data. This means that the database dump contains only masked data.


Data masking is supported only for the CommServe Database option. Even if you select other databases, the data is not masked.

The Send Log Files Scrub Map Report maps the masked entity names to the names in the CommCell environment. To download and view this report, see Send Log Files Scrub Map.

Before You Begin

If you want to send email notifications regarding the send log files operation, you must configure a mail server in the CommCell Console. For instructions, see E-Mail Server Configuration.


Log files can be large files, and emails with large file attachments are often rejected by email servers.


  1. From the CommCell Console, right-click the CommServe, point to All Tasks, and then select Send Log Files.

    The Send Log Files dialog box appears.

  2. On the Computers tab, in the Computers list, select the computers for which you want to send log files.

  3. On the CommCell Information tab, select the CommCell logs to be uploaded from the following list:

    • CommServe Database

    • Get Latest Database(s)

      If you select this option, a disaster recovery job will run on the CommServ database, and the logs from that disaster recovery job will be sent.

    • Database Logs

    • Other Databases (CVCloud, Workflow)

  4. On the Machine Information tab, select the client logs to be uploaded from the following list:

    • Logs

    • Machine Configuration

    • OS Logs

    • Process Dump

    • Job Results

    • Index

    • Index Transaction Logs

    • Include database used for Optimized Scan

    • To mask host names, IP addresses, and file paths, select Scrub Log Files.

  5. On the Output tab, select Upload, and then select Upload to HTTPS.

  6. Optional: Send the log files to a local or network location. On the Output tab, select the Output To check box:

    1. Configure a local or network path:

      • Select Local Path.

      • Select Network Path, click Impersonate User > This Account, type the user name and password that will be used to access the network location, and then click OK.

    2. In the box, type the local or network path where the log files will be saved or click Browse to select the location.

  7. Optional: Configure an email notification about sending the log files and optionally attach the log files to the email. Configure the output and email notification settings:

    1. Optional: On the Output tab, select Attach logs to E-mails.

    2. On the Notifications tab, select the Email check box.

    3. In the Available Users and User Groups list, select the users who should receive the log files, and then click the right arrow button (>).

    4. In the Additional Recipients box, type the email addresses for additional users who are not part of the CommCell Group.

    5. In the Subject (Ticket Number) box, type the subject for the email notification.

    6. Optional: In the Problem Description box, type a description of the problem that requires troubleshooting.

  8. Click OK.


The log files are uploaded to the default location. You can track the progress of the job on the Job Controller tab in the CommCell Console.

What To Do Next

After the log files are sent, view the job details.

  1. Right-click the CommServe node, point to View, and then click Admin Job History.

    The Admin Job History Filter dialog box appears.

  2. Under Job Type, select Send Log Files, and then click OK.

    The job appears in the Admin Job History tab.

  3. View the following details by right-clicking the job:

    • Job Details

    • Events

    • Logs