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Verify that you have a running CommCell environment configured with a MediaAgent and a storage policy.
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Verify that the following packages are installed on the Windows client:
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File System Core
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File System
For more information about installing the packages, see Preinstallation Checklist for Windows File System.
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One of the following packages is required to recall archived data on a Windows client:
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Driver for File Archiver
For more information about installing the Driver for File Archiver package, see Preinstallation Checklist for the Driver for File Archiver.
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Explorer Plug-In
Edge Monitor tool is required to perform driverless recalls by using the Explorer Plug-In. When installing the File System Core and File System packages, if you configure the agent for laptop backup, the Edge Monitor tool is also installed.
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Delayed archiving prevents data loss in the event that you must perform a disaster recovery (DR) restore. For more information about delayed archiving, see Delayed Archiving.
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If your production environment is configured with antivirus software, see Recommended Antivirus Exclusions for Windows.