Disabling Two-Factor Authentication (Administrator)

You can disable the Two-Factor Authentication at various levels.

For information about the levels where Two-Factor Authentication is available, see Enable Two-Factor Authentication.


For a user who is a member of more than one user group, the Two-Factor Authentication does not work if the Two-Factor Authentication is disabled for at least one user group.

Before You Begin

Plan for a restart of the Commvault services.


  1. Go to the level where Enable two factor authentication is enabled.

  2. Disable Two-Factor Authentication using one of the following methods:

    • Clear the Enable two factor authentication check box.

    • Move the Enable two factor authentication toggle key to the left.

  3. Restart the Commvault services using the following steps:

    1. On the CommServe computer, click the Start button on the Windows task bar and then click All Programs.

    2. Navigate to Commvault and click Process Manager.

    3. In the Process Manager dialog box, right-click the All Services node and then click Restart.