User Management on the Cloud Services Portal

The Cloud Services Portal designates the first user that is associated to an organization's CommCell group as the Cloud CommCell role manager (formerly called as Cloud CommCell administrator). The software automatically adds CommServe computers to a system-created CommCell group, based on the company that the CommServe computer is licensed to. All Commserve computers that are licensed to the same company are placed in the same CommCell group.

The Cloud CommCell role manager can both create and remove user associations with a registered CommServe computer in the Cloud Services Portal. Only Cloud CommCell role managers can view the other users who have access to the reports and dashboards in a company.

When users have an association with a CommServe computer, they can view reports and dashboards only for the company they have a registered association with. A user who registers an association to any of the CommServe computers in a company's system-created CommCell group also gains access to the other CommServe computers in the company's system-created CommCell group.

If a user is removed from the company's CommCell group (system- or user-created), the user also loses the ability to view other CommServe computers in that same CommCell group. However, if the user is also a member of other CommCell groups, the user still has access to and the ability to view the CommServe computers in those CommCell groups.

Therefore, if the user needs to view a subset of the CommServe computers that are licensed to a company (and therefore part of the company's system-created CommCell group), then the Cloud CommCell role manager for that company must create a separate Commcell group and add that user and the subset of CommServe computers to the separate CommCell group.