Windows application snap mounts take a long time or seem to be hung

Symptom

Restore, live browse, or GUI mount of application-aware backup snapshots on Windows hosts might take a very long time to complete.

Cause

This issue can occur when previous mounts of the same or different application-aware snapshots on the host are not cleaned up.

Resolution

1. On the command line for the Windows mount host, run the following command to remove stale mount entries:

   cmd> mountvol /r

2. Retry the restore, live browse, or GUI mount operation.