Viewing Failed Items After Running an Exchange Mailbox Agent Operation

Applies to: On-premises environments, User Mailbox and Journal Mailbox

After you run an operation on a User Mailbox or Journal Mailbox subclient, you can view the job history for that operation. If a job was not completely successful, you can see which items failed during the job and to which mailbox the failed items belongs. In addition, you can send a report of the failed items by email.

You cannot see the failed items for jobs that are older than 180 days.

Procedure

  1. From the CommCell Browser, expand Client Computers > client > Exchange Mailbox.

  2. Right-click backup_set, and then click View.

  3. Click one of the following items:

    • Archiving History

      This item provides a list of archiving and cleanup jobs. You can limit the list to cleanup jobs.

    • Restore History

    • Content Indexing History

    The Job History Filter dialog box appears.

  4. Click OK.

    The list of jobs appears.

  5. Right-click a job, and then click View Failed Items.

    A list of the failed items and the mailbox they are in appears.

  6. To send an email with a report of the failed items, do either of the following:

    • To send the entire list, under Email, select All.

    • To send a portion of the list, select some of the items from the list, and then, under Email, select Selected.

  7. Click Send.

    The SMTP Parameters dialog box appears.

  8. Type the information into the dialog box, and then click OK.

    The items that you selected are sent as an email attachment in the txt format.

Viewing the Status of Mailboxes

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