Performing On-Demand Recalls from Archive Cloud Storage

The Cloud Storage Archive Recall workflow can be run on-demand to recall data from the archive cloud storage libraries, for a restore job.

Before You Begin


  1. From the CommCell Browser, go to Workflows.

  2. Right-click the Cloud Storage Archive Recall workflow and then click All Tasks > Execute.

    The Cloud Storage Archive Recall dialog box appears.

  3. From the Run workflow on list, select the engine to use to execute the workflow and then provide values for the workflow inputs.

    If you select Any, the workflow engine with the latest deployed version of the workflow is used.

  4. In the Backup JobId box, enter one of the following:

    • If the agent supports automatic recalls, enter the Restore Job ID.

    • If the agent does not support automatic recalls, then enter the Backup Job ID.

    For information about supported agents, see Restoring Data from Archive Cloud Storage Using a Workflow - Supported Agents.

  5. Optionally, from the Recall Monitoring Interval list, select the monitoring frequency from the list. (For the Default option, the workflow uses an appropriate value based on the storage vendor and storage class.)

  6. Optionally, modify the following options for different storage vendors:

    For Amazon S3 Glacier, Deep Archive, and Combined Tier Storage Class:

  7. Click OK.

    The User Inputs dialog box will be displayed.

  8. From the Select Copy/Copies list, select the storage policy copy from which the data must be recalled and click OK.

    The Note dialog box will be displayed with information on the Total Files to be recalled and the list of MediaAgents used for performing the recall.

  9. Click Yes to continue.

    If required, click the Change MediaAgent button to select the MediaAgent from which the recall must be initiated.

    A Cloud Storage Archive Recall job will be started and displayed in the Job Controller window. The job will complete once all the required files are recalled.


    Job may not complete if there is a service restart on the CommServe computer. Make sure to re-submit the job if there is a service restart.

    The recall process may take some time, depending on the Archive Cloud Storage platform from which the recall is initiated. For example, Amazon S3 may take 8+ hours, Microsoft Azure 12+ hours, etc.

What to Do Next

For Azure Archive Storage, modify the Auto-archive recalled files on restore job completion option.

When data is recalled from Microsoft Azure Storage, it will be recalled from archive to hot storage class. Data will be copied from the Archive tier to the Hot tier under the cvshadowcopy-do-not-use-or-delete container, and the original data will be still present on the Archive tier.

  • If you execute the workflow with restore job as input, data will be moved back to archive automatically once the restore job completes.

  • If you execute the workflow with backup job as input, execute the workflow again and select the Move back data from Hot to Archive option when prompted. Data will be deleted from the cvshadowcopy-do-not-use-or-delete container.

Once the cloud recall workflow is complete, perform a Browse and Restore operation using the Job ID.