Enabling Single Sign-On for Tenants (Fully Managed Deployments)

To provide a single sign-on (SSO) access to the Command Center for a tenant organization, including admins and other users, configure an Identity Provider (IdP) for the tenant.

Note

If you use an Active Directory domain, you need Layer 3 connectivity between your CommServe host and the Active Directory server. At a minimum, the Active Directory server must accept port 636 connections from the CommServe host.

Procedure

To enable single sign-on using Active Directory, perform the following steps from the Command Center:

  1. From the navigation pane, go to Manage > Security > Identity servers.

  2. Click Add.

  3. Enter the following information:

    • Directory Type: Select Active Directory.

    • NETBIOS name: Enter the fully qualified domain name specified in the domain controller for the tenant.

    • Domain name: Enter the name specified in the domain controller for the tenant.

    • Username: Enter the name of the domain administrator that is provided by the tenant.

    • Password: Enter the password for the domain administrator that is provided by the tenant.

    • Create for Company: Select the tenant company from the list.

  4. Click Save.

For more information, see Set Up Authentication.

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