You can recover a control plane into a Cleanroom site using the CommServe Recovery Validation Service from the Commvault Cloud Portal. When you recover the CommServe (Control Plane) using the CommServe Recovery Service, Commvault recovers the Control Plane in a least-privileged mode that only allows restore operations with no physical access.
Before You Begin
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Before starting a Control Plane recovery on cloud.commvault.com, verify that your user has the CS Recovery Manager role. You can view all assigned roles on cloud.commvault.com by going to Service Catalog > User Management. If you do not have this role, contact your Cloud CommCell administrator. If there is no Cloud CommCell administrator for your company, you must request administrator privileges. For instructions, see Changing the Cloud CommCell Role Manager for your Commvault ID.
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Before performing any Cleanroom operations, run the Cleanroom Recovery Readiness report on the production CommServe server by downloading it from the Commvault Store.
Procedure
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Log on to the Commvault Cloud Portal.
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From the navigation pane, go to Service catalog.
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Click the Security Posture section.
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In the row for the CommServe server that you want to recover, under Recovery Validation, click Start Recovery.
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On the Protection Details tab, in the table where the Backup Set column appears, in the row for the backup set that you want to recover, click the Action button
, and then click CommServe Recovery.An email is sent with a confirmation stating that the recovery is completed.
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After you receive the email, in the left area of the page, click the Recovery Requests tab.
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To access the newly-recovered instance, beside the recovered backup set, click the Action button
, and then select Access Details. -
Open a new web browser, go to the URL provided, and use the provided credentials to log on.
Note
If you encounter difficulty accessing this URL while connected to your company's VPN, attempt to disconnect from the VPN and then access the URL.