Prerequisites for On-Premises Servers for the Exchange Mailbox (Classic) Agent

Microsoft Outlook Requirements

• Microsoft Outlook 2007, 2010, or 2013.

• Either of the following:

  • For Microsoft Outlook 32-bit installation, install the 32-bit version of the agent.

  • For Microsoft Outlook 64-bit installation, install the 64-bit version of the agent.

    Notes

    • Use only the traditional Windows Installer-based (MSI) method to install Microsoft Office. Other methods, such as Click-to-Run, are not supported.

    • If you archive PST files, you must install the 64-bit version of the agent.

If you locate the agent on an off-host proxy computer, do the following:

• Make sure that the proxy computer is added to the same domain where the Exchange server is located.

• Install Microsoft Outlook 2007 or later on the off-host proxy computer so that the software drivers that are required for the agent to function in an off-host proxy configuration are installed.

Assigning Full Access to Service Accounts

The service account must have full access rights to all mailboxes on the server.

The service account must be a member of:

• The Organization Management group (Exchange 2010 or later) or the Exchange Organization Administrators group (Exchange 2007).

• The Local Administrator Group on the proxy servers.

  If the agent is located on an off-host proxy computer, the service account must be in the Local Administrator Group on the proxy computer.

Procedure

1. From the ADSIEDIT snap-in, connect to the domain controller.

2. In Connection Settings, click Select a well known Naming Context and select Configuration from the list.

3. Expand Services > Microsoft Exchange.

4. Right-click the appropriate organization name, and then click Properties.

   The Properties dialog box appears.

5. Click the Security tab.

6. Under Permissions, verify that all the permissions for the Organization Management group (Exchange 2010 or later) or the Organization Administrators group (Exchange 2007) are set to Allow.

   Tip

   Selecting the Allow for Full Control check box selects Allow for all the permissions. The Deny check box for all permissions must be cleared.

7. Click OK, and then wait for replication.

8. To grant Receive As permissions to the service account, open Exchange Management Shell (Exchange PowerShell), and then type the following cmdlet:

    
   Get-MailboxDatabase | Add-ADPermission -user "<service account>" -ExtendedRights Receive-As

   You must include the Receive As permissions to protect archive mailboxes and journal mailboxes.

Exchange Server Requirements

Exchange Server 2013 or Later

1. Before you run backups, verify that Microsoft Outlook is running on the client computer and that it is configured to use the same user that is specified in the mailbox agent properties.

2. On each Exchange server with a Client Access Server (CAS) role:

   1. In PowerShell, run the following command:

       
      Set-OutlookAnywhere –identity "<Exchange Client Access Server name>\rpc (Default Web Site)" -InternalClientAuthenticationMethod ntlm

   2. In Windows, open the Command Prompt window, and then run IISRESET.

3. To manage the performance of your Exchange environment and to enforce connection bandwidth limits, set the following throttling policy:

   1. In Windows, on the taskbar, click Start, and then click All Programs > Microsoft Exchange Server version_number.

   2. Click Exchange Management Shell.

   3. Run the following commands:

      New-ThrottlingPolicy CVThrottlingPolicy

      Set-ThrottlingPolicy CVThrottlingPolicy -RCAMaxConcurrency unlimited -RcaMaxBurst unlimited -RcaRechargeRate unlimited -RcaCutoffBalance unlimited –IsServiceAccount:$true

       
      Set-Mailbox <service account> -ThrottlingPolicy CVThrottlingPolicy

      Where:

      service account is the Exchange Administrator Service Account.

4. For the throttling policy to take effect immediately, restart the Exchange RPC service.

   Note: If the Exchange Remote Procedure Call (RPC) service is not restarted, it might take the throttling policy up to two hours to take effect.

Exchange Server 2010

To manage the performance of your Exchange environment and enforce connection bandwidth limits, set the throttling policy.

Procedure

1. On the Exchange Server, from the Windows Start menu, click All Programs > Microsoft Exchange Server 2010.

2. Click Exchange Management Shell.

3. Type the following commands:

   New-ThrottlingPolicy –name CVThrottlingPolicy

   Set-ThrottlingPolicy –identity CVThrottlingPolicy –RCAMaxConcurrency $null –RCAPercentTimeInAD $null –RCAPercentTimeInCAS $null –RCAPercentTimeInMailboxRPC $null

    
   Set-Mailbox –Identity <service account> –ThrottlingPolicy CVThrottlingPolicy

   Where:

   service account is the Exchange Administrator Service Account.

4. For the throttling policy to take effect immediately, restart the Exchange Remote Procedure Call (RPC) service.

   Note: If the Exchange RPC service is not restarted, it might take the throttling policy up to two hours to take effect.

Disabling MAPI Over HTTP

Applies to: Exchange 2013 or later

For Exchange 2013 or later, backups require RPC over HTTP. If you have MAPI over HTTP enabled, you must disable it before you configure accounts for Exchange 2013 or later.

Procedure

1. Log on as the service account to the access node.

2. In Windows on the client computer, click Start, and then type regedit in the Search programs and files box.

3. Press Enter.

   The Registry Editor appears.

4. Expand HKEY_CURRENT_USER > Software > Microsoft > Exchange.

5. Right-click Exchange, and then click New > DWORD.

   A new DWORD entry appears in the right pane.

6. Right-click the new DWORD entry, and then click Rename.

   1. Type MapiHttpDisabled.

   2. Right-click the MapiHttpDisabled entry, and then click Modify.

      The Edit DWORD Value dialog box appears.

   3. In the Value box, type 00000001, and then click OK.

7. Right-click Exchange, and then click New > DWORD.

8. Right-click the new DWORD entry, and then click Rename.

   1. Type AlwaysUseMSOAuthForAutoDiscover.

   2. Right-click the AlwaysUseMSOAuthForAutoDiscover entry, and then click Modify.

      The Edit DWORD Value dialog box appears.

   3. In the Value box, type 00000001, and then click OK.

9. Close the Registry Editor.

10. Verify that the protocol has been changed to RPC over HTTP.

    1. Restart Microsoft Outlook.

    2. Press Ctrl and right-click the Microsoft Outlook icon in the notification area at the far right of the task bar.

    3. Click Connection Status.

       The Microsoft Exchange Connection Status dialog box appears.

    4. Verify that the value in the Protocol column is RPC/HTTP.

If the value is HTTP, delete the Microsoft Outlook profile, and then recreate it using the same service account.

Mixed Mode Exchange Server Environments

Applies to: Exchange 2007, Exchange 2010, Exchange 2013, and Exchange 2016

In a mixed mode environment, Exchange 2013 coexists with Exchange 2010 or 2007, or both. You must set the nMixedMode additional setting so that jobs can be processed using a single service account that is hosted on the Exchange 2013 server.

For more information about Exchange 2013 and mixed mode environment requirements, see the Microsoft TechNet article: "Upgrade from Exchange 2010 to Exchange 2013", https://technet.microsoft.com/en-us/library/jj898583(v=exchg.150).aspx.

Before You Begin

• Use the same proxy to backup and archive the Exchange 2007, 2010, and 2013 mailboxes.

• Migrate the service account mailbox to the Exchange 2013 server.

• The Exchange 2013 management tools must be installed on the proxy server. For more information, see the Microsoft TechNet article: "Install the Exchange 2013 management tools", https://technet.microsoft.com/en-us/library/bb232090(v=exchg.150).aspx.

• Assign the Exchange 2007, 2010, and 2013 mailboxes full access to the Exchange 2013 service account.

• On the Exchange 2013 server, create a throttling policy and assign it to the Exchange 2013 service account. For more information, see Step 3 in the Exchange Server 2013 or Later section.

• Change the Exchange Version to Exchange 2013 in the Exchange Mailbox Agent (Classic) Properties dialog box.

• List all the Exchange 2013 mailbox servers in the Exchange Server Name box in the Exchange Mailbox Agent (Classic) Properties dialog box. Make sure to separate each server name with a semicolon (;).

Procedure

1. From the CommCell Browser, expand Client Computers.

2. Right-click the client, and then click Properties.

   The Client Computer Properties dialog box appears.

3. Click Advanced.

   The Advanced Client Properties dialog box appears.

4. Click the Additional Settings tab.

5. Click Add.

   The Add Additional Settings dialog box appears.

6. In the Name box, type nMixedMode.

7. In the Value box, type 1.

8. Click OK.

9. Restart the services.