Configuring SLA and Strike Options at the CommCell Level

You can configure SLA and Strike options in the Control Panel.

By default, Service Level Agreement (SLA) is set to calculate data over 30 days at the CommCell level. However, you can change the number of days that SLA is calculated. You can also set a grace period for new clients, exclude offline laptops from SLA after a specific number of days, and configure snap backup jobs with no backup copy to count as Met SLA. You can also exclude old strikes from the strike count.

Procedure

1. On the CommCell Console ribbon, click Control Panel.

2. Click System.

   The System dialog box is displayed.

3. On the Advanced tab, under Strike, select Exclude strikes older than, and then in the Days box, enter a number.

4. Under SLA, configure any of the SLA options:

   • Next to SLA for last, from the Days list, select the number of days that you want to calculate the SLA percentage for.

   • To include snap backup jobs with no backup copy in the SLA calculation, select Include Snap Jobs with no Backup Copy as Met SLA.

   • To include snap backup jobs in the SLA calculation if the backup copy and the SnapVault copy are not enabled, select Include Snap Jobs for Met SLA if Backup Copy and SnapVault Copy are not enabled.

   • To set a time period when new clients will not be counted in the SLA calculation, select Grace Period for New Clients, and then in the Days box, enter a number.

   • Under Laptop Clients, configure any of the options for including or excluding laptop clients in the SLA calculation:

     • To include all laptops, whether they are online or offline, select Include All Laptops.

     • To exclude laptops that have been offline for a long time, select Exclude Laptops Offline Over, and then in the Days box, enter a number.

     • To exclude laptops that have been offline longer than the number of days configured in the SLA for Last N Days option, select Exclude Laptops Offline Over Applicable SLA Days.

   • To exclude Command Line backups of database agents from the SLA calculation, select Exclude DB (Command Line) Subclients.

   • To count VM clients with installed agents as Met SLA only if both the VM client is protected by a successful backup job and all the active subclients for other agents installed on the VM clients are protected by a successful backup jobs, select Include both Virtual Server Agent jobs and other agent jobs.

5. Click OK.