You must configure the Web Console.
Procedure
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Use the following steps to specify that the external user group to which the user belongs has Group Scope defined as Global on the Active Directory domain:
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From the Windows Start menu, expand Start > Administrative Tools > Active Directory Users and Computers.
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Right-click the external group, and then click Properties.
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Under Group Scope, select Global.
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Click OK.
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From the CommCell Browser, expand Security > Domains > domain_name.
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Right-click External Groups, and then click Add New Group.
The Add New External Group dialog box appears.
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Click Browse.
The Select an External Group dialog box appears.
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Select the external user group to which the user belongs, and then click OK.
The group name that you selected appears in the Select an External Group box.
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To create a security association for the appropriate level of access, on the Associated Entities tab, click Add.
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To grant external users full access, select the CommCell entity and the Master role.
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To limit external user access, select one of the following options:
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A role with permissions that matches the type of user.
User Type
Permissions Needed
End Users
- End User Access
Compliance Search Users
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Browse
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Compliance Search
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In Place Recovery (to restore data)
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Client computers that users are allowed to browse.
Note
Select the entities at either the client level or the backup set level. Subclient-level browsing restrictions are not supported for the Web Console.
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For instructions, see Administering the Security Associations of a User Group.
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Click OK.
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Click OK to close the Add New External Group dialog box.
Note: For end user access, the end user must log out of Web Console and log back in after the permissions have been set by the administrator.