You can add a gateway.
You must take into account the following information:
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If there is a gateway connecting the Command Center to the CommServe computer, provide the fully qualified domain name of the gateway (for example, gateway.gatewayservices.com)
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The host name of the proxy computer must be resolvable from outside of the perimeter network and inside the local network.
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Verify that port 8403 is open for connections from outside of the perimeter network and inside the local network.
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Procedure
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From the navigation pane, go to Solutions > File Servers.
The File Servers page appears.
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In the upper-right, click Add gateway.
The Add gateway dialog box appears.
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In the Host Name box, enter the host name.
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In the Gateway Client Name box, enter the name of the gateway server.
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Click Save.