Archiving Agents

Office 365 with Exchange Support Ended for OnePass for Exchange Mailbox (Classic)

On October 31, 2017, Microsoft ended support for RPC over HTTP for Office 365. For more information, see the Microsoft support article: "RPC over HTTP reaches end of support in Office 365 on October 31, 2017", https://support.microsoft.com/en-us/help/3201590/rpc-over-http-reaches-end-of-support-in-office-365-on-october-31-2017.

After December 15, 2018, Commvault will not support backup nor archiving operations using Office 365 (Exchange Online) for the Exchange Mailbox (Classic) Agent or OnePass for Exchange Mailbox (Classic).

Transition to the Exchange Mailbox Agent. The Exchange Mailbox Agent uses EWS for backup and archiving instead of MAPI.

For information, see Transitioning to the Exchange Mailbox Agent.

Recall Operations on Windows 2008 R2 and Windows 7 OnePass Client Computers

Before you upgrade to the current service pack or installing a new client, install Microsoft windows security update 6.1-KB3033929-x64.msu on Windows 2008 R2 or Windows 7 OnePass client computers.

On a new client, if you installed OnePass for Windows without installing the Microsoft update, then use the Explorer Plug-In to recall the files. For instructions, see Recall Data Using Explorer Plug-In.

If you upgraded to service pack 8 without installing the Microsoft update, see Recall Operations on Windows 2008 R2 and Windows 7 OnePass Client Computers for workaround.

Update Outlook Add-In with ContentStore Email Viewer to Sync Emails

After you upgrade your CommServe computer to the latest service pack, upgrade Outlook Add-In with ContentStore Email Viewer to the latest version. If you do not upgrade Outlook Add-In with ContentStore Email Viewer to the latest version, syncing emails might fail.

For information about installing Outlook Add-In with ContentStore Email Viewer and a link to the latest version of the Outlook Add-In with ContentStore Email Viewer, see Installing Outlook Add-In with ContentStore - Administrator.