Installing the Service Pack Locally on Windows Computers Using the Installation Package

You can install the service pack on the CommServe computer, MediaAgents, and client computers by using the installation package that was created from the Download Manager application.


Hotfixes are installed when installing service packs. If you want to install hotfixes only, see Installing Hotfixes.

Before You Begin

  • Review general guidelines to prepare your environment for the installation as described in Plan the Service Pack Installation.

  • Obtain the latest service pack version of the Download Manager application and use it to download the Commvault software. For more information, see Downloading Software for Windows Computers.

    The installation package that is created during the download includes the required service pack updates. Make sure to download the software that you want to update, such as agents and tools.


  1. Log on to the computer as an Administrator or as a member of the Administrator group on that computer.

  2. Run Setup.exe from the installation package.

    The installation wizard opens.

  3. On the welcome page, select the I Agree check box and then proceed to the next page.

  4. On the Choose the Installation Type page, click Select packages to install on this computer and then proceed to the next page.

  5. On the Install Option page, click Install Service Pack and then proceed to the next page.

  6. On the Service Pack Upgrade Confirmation page, proceed to the next page to start with the service pack installation.

  7. If you are installing the service pack on a CommServe computer configured in a cluster environment, you must complete additional installer pages:

    1. On the Passive Nodes Installations Options page, determine whether you want to install the service pack on passive nodes. The service pack is installed on the active node first, and then on each passive node.

      • If you do not want to update the passive nodes at this time, clear the Also install/update passive nodes check box. After the active node is updated, continue with Step 8, below.

      • If you choose to update the passive nodes, but you want to restart the passive nodes at a later time, clear the Reboot passive nodes if required check box.

    2. On the Remote Install Account page, specify the domain administrator account which has access to all cluster nodes and then proceed to the next page.

      After the active node is updated, the Install/Update packages on passive nodes page appears.

    3. On the Install/Update packages on passive nodes page, follow the installation progress for each passive node. If the installation fails on a node, the installer provides the link to a log file where you can troubleshoot the problem.

  8. On the completion page, click Finish.

What to Do Next

  • Verify the update status of the client where you installed the service pack. For more information, see Viewing the Service Pack Details for One or More Clients.

  • If you installed the service pack on the CommServe computer, some jobs in the Job Controller window of the CommCell Console might be in the pending state. No action is required because the jobs will be automatically resumed.