Installing the Service Pack on Windows Computers Using the Download Manager

You can install the service pack locally on Windows computers by using the Download Manager application.


Hotfixes are installed when installing service packs. If you want to install hotfixes only, see Installing Hotfixes.

Before You Begin

  • Obtain the latest Download Manager application from the Cloud Services website or the Maintenance Advantage website. For more information, see Downloading Installation Media.


    The application is available for the last three service pack versions of the Commvault software. Although we recommend that you obtain the application with the latest service pack version, you can obtain any version. Remember that the version must be higher than the one that is installed in your environment (you cannot roll back to a previous version).

  • Make sure that the computer where the software will be installed meets the following requirements:

    • The computer must have Internet connectivity so that the Download Manager can retrieve the Commvault software.

    • The system time of the computer must be synchronized with the time zone of your region. If the system time is ahead of or behind the time zone of your region, then the installation will fail.

    • If you install Commvault on a computer that has a firewall enabled, the firewall settings might prevent some of the files from being downloaded, resulting in download and installation failures. To avoid this issue, configure your firewall to allow executable files to be downloaded (such as batch files), or contact your software provider for assistance.


  1. Start the Download Manager application, select where to extract the installation files, and then click Extract.

    The installation wizard opens.

  2. On the welcome page, select the I Agree check box and then proceed to the next page.

  3. On the Choose the Installation Type page, click Select packages to install on this computer and then proceed to the next page.

  4. On the Install Option page, click Install Service Pack and then proceed to the next page.

  5. On the Service Pack Upgrade Confirmation page, proceed to the next page to start with the service pack installation.

  6. If you are installing the service pack on a CommServe computer configured in a cluster environment, you must complete additional installer pages:

    1. On the Passive Nodes Installations Options page, determine whether you want to install the service pack on passive nodes. The service pack is installed on the active node first, and then on each passive node.

      • If you do not want to update the passive nodes at this time, clear the Also install/update passive nodes check box. After the active node is updated, continue with Step 7.

      • If you choose to update the passive nodes, but you want to restart the passive nodes at a later time, clear the Reboot passive nodes if required check box.

    2. On the Remote Install Account page, specify the domain administrator account which has access to all cluster nodes and proceed to the next page.

      After the active node is updated, the Install/Update packages on passive nodes page appears.

    3. On the Install/Update packages on passive nodes page, follow the installation progress for each passive node. If the installation fails on a node, the installer provides the link to a log file where you can troubleshoot the problem.

  7. On the completion page, click Finish.

What to Do Next

  • Verify the update status of the client where you installed the service pack. For more information, see Viewing the Service Pack Details for One or More Clients.

  • If you installed the service pack on the CommServe computer, some jobs in the Job Controller window of the CommCell Console might be in the pending state. No action is required because the jobs will be automatically resumed.