Worldwide Dashboard on the Cloud Services Website

The Worldwide Dashboard displays a preview of the most critical information gathered from all of the CommServe computers in your organization on the Cloud Services Website. Use the Worldwide Dashboard to monitor CommCell performance from a high level. Many windows on the Dashboard open more detailed reports that you can use to analyze the collected statistics.

The Worldwide Dashboard appears only for environments with multiple CommServe computers. If there is only one CommServe computer in your environment, you will have access only to the CommCell Dashboard.


The following table includes descriptions for all of the tiles that are visible on the Worldwide Dashboard.




Indicates the number of subclients, clients, and VMs that have one or more failed backup jobs since the last successful backup job. To view the Strike Count Report, click Strikes.

License Usage Overview

The number of servers, laptops, VMs, and users, the amount of space being used in disk libraries, and the size of deduplicated data.

Storage - Data Retention

The amount of stored data that will be retained for the next 0–30 days, 30–90 days, 90–365 days, and one year and above. To view the Data Retention Report, click Storage - Data Retention.

Storage - Data Retention estimates the amount of data that will be eligible for pruning, based solely on the retention days and extended retention settings that are configured in the storage policy copy. Other parameters related to data retention, such as retention cycles and dependencies amongst backup types are not considered in this calculation.


Displays the percentage of all client computers that met or missed Service Level Agreement (SLA) at the last time data was collected. The formula used to calculate SLA is: Number of Clients that Met SLA / Total Number of Clients, at the time of data collection, regardless of the SLA time period configured for that particular client. To view the SLA Details Report, click SLA.

Last Week Backup Job Summary

Displays the number of jobs that completed, completed with errors, failed, or were killed during each day in the last week. To view the Activity Report, click Last Week Backup Job Summary.

Top 5 Errors in Last 24 Hours

Displays the five most common errors in the last day, including the error code, the number of jobs affected by the error, and the description of the error. To view any knowledge base articles for the error code, click a number under Error Code. To view the Jobs Affected with Error Codes Report, click a number under Jobs Affected. To view the Top 10 Errors in Last 24 Hours Report, click Top 5 Errors in Last 24 Hours.

Current Capacity Usage

Indicates the amount of data in all of the largest full backup jobs and all archive jobs on all subclients. Also indicates whether you are approaching the capacity license limit. To view the License Usage Report, click Current Capacity Usage.

CommCells by Location

Lists the number of CommCell Environments on each continent. To see the number of CommCell environments in a single country, click the continent. To go back to the worldwide view, click Back.